In case you were wondering...
FAQ
Processing and Shipping
We begin processing orders as they come in order to get them to you as soon as possible. Unfortunately, this means that we are unable to make changes to most orders once they have been placed.
If you wish to cancel your order or make any changes, please contact us immediately with your order number and we will do our best to either accommodate the request or provide an alternative solution.
We will not accommodate any requests for edits or cancellations during times of high order volume.
We recommend making sure all shipping details are accurate before placing your order. We are not responsible for any address errors or transit delays once your order has left our facility.
We process orders Monday-Sunday excluding holidays. Orders processed on Saturdays and Sundays will be shipped out the following Monday.
During times of high order volume, orders make take up to 3-5 days to process.
While orders may be processed 7 days a week, customer inquiries will only be addressed during normal business hours Monday-Friday from 9AM – 6PM PST.
We only ship across all states within the contiguous United States at this time. We are working towards expanding our reach.
We offer USPS Ground Advantage and Priority Mail shipping on all orders. Please note that order processing times are not included in shipping time estimates.
Unfortunately, not at this time. We hope to be able to do so in the near future.
We ship all of our orders from our warehouse in California.
Returns & Refunds
We accept returns only on new, unused products within 30 days of the delivery date for a refund to your original payment method. Only products purchased directly on cocomintbeauty.com are eligible for a return.
Sets that come pre-packaged in custom packaging are ineligible for returns and are final sale.
Should you experience a negative reaction to any of our products after using them, please fill out the form on our Contact Us page with your concerns and discontinue usage immediately.
Please note that refunds can only be processed to the original payment method. We are not able to refund to alternate payment methods.
Refunds will exclude the amount of any outbound shipping costs and return label fees. If you wish to use your own shipping method to send your items to us, please include your invoice or order number in your return shipment and send us your tracking information using the form on our Contact Us page.
Cocomintbeauty monitors return activity for abuse and reserves the right to limit returns or exchanges. Repeated returns behavior may lead to future orders being refused at our discretion.
We are not responsible for potential theft once the order has been marked delivered and will not issue refunds in these instances.
Please visit our Contact Us page and fill out the form under the contact reason “Returns or exchanges.” Please be sure to include your order number, the reason for your return, and any supporting documents or images. Our team will get back to you with next steps on how to return the products back to us.
Since we only accept returns for new and unused products, please be sure to ship the products back to us either in its original shipping box or of similar quality. This is to prevent the products from being damaged in transit.
We reserve the right to refuse refunds for products that arrive back to our warehouse damaged and unable to be resold.
We do not offer exchanges at this time.
Once received, return packages are processed within 3-5 business days and you will receive an email confirmation once your return has been processed. Refunds can take 3-5 business days to appear in your card account depending on your card issuer’s processing times.
If you do not see your refund within that time frame, we can recommend reaching out to your card issuer directly for further assistance.